Re: Coronavirus (COVID-19) Update
Latest update - January 2021
New Government restrictions
With the third lockdown well underway for all nations, please remember we are by your side. During these uncertain times, our account managers, customer service team and drivers are here to help you and your business. If you have any queries, please get in touch.
Following the Government restrictions announced on 23 March to reduce the spread of Coronavirus (COVID-19), we advised that the majority of phs staff had already been designated as critical workers by the Government and therefore we can continue to deliver essential services to our customers as much as possible.
However, like many businesses in the UK, our staff availability has been impacted by the Government’s advice on self-isolation and protection of individuals in the workplace who have been classified as “vulnerable”. Despite these challenges, phs continues to deliver services to customers albeit on slightly reduced levels. Please bear with us if our services are not up to our normal levels.
We continue to take all necessary steps to mitigate the impact on our staff and our business and therefore the impact on our services to your business. We are monitoring Government developments closely and implementing their advice.
Supporting you and your business
During these uncertain times, our account managers and our customer services teams are here to help you and your business. We know many businesses across the UK have temporarily closed whilst the country is under tighter restrictions. If you have any concerns or queries or when you are ready to re-instate your service get in touch and we can do a full review of your account.
Our business continuity plan
phs has implemented a Coronavirus (COVID-19) business continuity plan. The purpose of this plan is to maintain phs services, protect our staff and minimise the spread of the disease.
The plan ensures phs can service as many customers as possible without placing our colleagues, or the greater community, at infection risk. It is monitored by our crisis management team made up of key senior directors and managers who have daily calls.
The impact of increased customer calls and reduced staff availability due to coronavirus self-isolation is putting extra pressure on our call centre. We have therefore moved to a digital only service. Customers who have a query, can contact us on our dedicated email address. It is email@example.com. Our teams will deal with every enquiry as quickly as possible. You can also find lots of information on your account on our customer portal at www.myphs.phs.co.uk or scroll down for our frequently asked questions section.
Reducing the spread of COVID-19
In terms of controlling the infection, we are giving regular guidance and training to phs staff on personal health protection and actions that will be taken by phs to minimise the spread of the disease. All our staff are using hand sanitisers before each service visit and follow social distancing guidance along with our standard operating procedures.
We would strongly advise everyone to continue to follow Government advice on how to minimise the spread of Coronavirus (COVID-19), particularly on social distancing and handwashing. Should you have any specific questions on Coronavirus (COVID-19) now or at any time, please do not hesitate to contact us by clicking here.
Critical workers update
The majority of phs staff were designated as critical workers by the Government on the 20 March and should be able to access educational care for their dependent children. This will help us continue to keep as many drivers on the road as possible and our support teams available to help with your queries.
phs Wastekit & Covid-19: your questions answered
Are phs Wastekit engineers still making service calls?
Yes, we will continue to support businesses to maintain their machines, it’s essential that the equipment within the key worker sectors continue to work efficiently.
Are you still offering waste audits??
Yes, our experienced sales colleagues are working to support you through any questions you may have during this time. Please email firstname.lastname@example.org to discuss your needs.
Is the Wastekit service desk still open?
Yes, our office service desk is open, if you have any queries please call 0800 169 3534.
Do we have enough consumable stock?
Yes, we currently foresee no availability issues and are confident we can continue to offer our services to our existing and new customers. Email email@example.com for more information.